Privacy Policy
**Privacy Policy**
At Dazzle Monk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on our website (www.dazzlemonk.com ).
**1. Information We Collect**
Personal Information: When you use the Website or place an order for products, we may collect personal information such as your name, email address, mailing address, phone number, and payment information.
a. Personal Information
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely through third-party gateways)
b. Non-Personal Information
- Browser type and device information
- IP address and location (for security and analytics)
- Website usage data such as pages visited and time spent
**2. How We Use Your Information**
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and support responses
- Provide customer service via live chat and support ticket system
- Improve our website and shopping experience
- Send marketing or promotional emails (only with your consent)
**3. Payment Security**
All payments are processed securely through trusted third-party gateways.
We do not store your credit/debit card or banking details on our servers.
Your payment information is encrypted and handled safely during checkout.
**4. Cookies and Tracking**
Our website uses cookies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyze traffic and usage patterns
You can choose to disable cookies in your browser settings, but some website features may not function properly.
**5. Information Sharing**
We do not sell, trade, or rent your personal information to others.
We may share limited data only with:
- Shipping partners, to deliver your orders
- Payment gateways, to process transactions securely
- Analytics tools, to understand website performance
All third-party partners comply with strict data protection standards.
**6. Order Chat**
When you use the Order Chat feature, we collect and store the messages, images, and files you send, along with timestamps and your account/order details. This data is:
- Accessible only to you and authorised Dazzle Monk support staff
- Used solely to provide support related to your order
- Retained after the 12-day active chat window for record-keeping, quality assurance, and dispute resolution purposes
- Not shared with any third party, seller, or vendor, as Dazzle Monk operates as a single-seller store Please avoid sharing sensitive personal information (such as payment details, passwords, or ID numbers) through Order Chat.
**7. Data Retention**
We retain your personal data only as long as necessary to:
- Complete transactions and provide support
- Comply with legal obligations
- Maintain order and tax records
You can request deletion of your data by contacting us.
**8. Your Rights**
You have the right to:
- Access and review your personal information
- Request correction or deletion of data
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at hello@dazzlemonk.com
**9. Data Protection**
We use industry-standard SSL encryption, firewalls, and secure hosting to protect your personal data from unauthorized access, alteration, or disclosure.
**10. Third-Party Links**
Our website may contain links to other sites.
We are not responsible for the privacy practices or content of those websites. Please review their policies before sharing personal information.
**11. Updates to This Policy**
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
**12. Contact Us**
For questions or concerns about this Privacy Policy, contact us:
Hello@dazzlemonk.com
Order Chat on our website
Support Ticket via your account
